Warranty

Warranty Policy

At Rozan, we are committed to delivering quality bifold doors and windows designed for lasting performance. Our warranty provides coverage for eligible products against manufacturing defects and workmanship issues under normal use and proper installation.

This warranty applies to the original purchaser and is subject to the terms, conditions, and exclusions outlined below.

1. Warranty Coverage

Our products are covered for the applicable warranty period from the original date of purchase.

Product Component Warranty Period Coverage
Frames & Sashes [10+ Years] Manufacturing defects, material defects, and workmanship issues.
Glass Units [5 Years] Qualifying glass seal failure or permanent condensation between panes.
Hardware & Accessories [2 Years] Defects affecting normal mechanical operation and materials.

The applicable warranty period may vary depending on the product or component purchased. Please refer to your order documentation for specific warranty details.

2. What This Warranty Covers

Rozan warrants that eligible products will be free from defects in materials and workmanship when used under normal conditions.

  • Manufacturing Defects: Defects resulting from the manufacturing process or materials used.
  • Frame & Structural Issues: Qualifying defects that affect the structural performance or intended function of the frame.
  • Glass Seal Failure: Qualifying failure of insulated glass seals resulting in permanent moisture or fogging between glass panes.
  • Hardware Defects: Manufacturing or material defects that prevent covered hardware from functioning as intended.

3. Warranty Conditions

For the warranty to remain valid:

  • Products must be used for their intended residential or commercial purpose.
  • Products must be installed correctly and in accordance with applicable installation requirements.
  • Products must be properly maintained and cared for.
  • Any warranty claim must be supported by valid proof of purchase.

4. What Is Not Covered

This warranty does not cover damage or issues caused by circumstances outside normal manufacturing defects, including:

  • Normal Wear & Tear: Everyday wear, minor cosmetic changes, scratches, or deterioration caused by normal use.
  • Improper Installation: Problems caused by incorrect installation, inadequate structural support, or improper installation.
  • Misuse or Neglect: Damage resulting from misuse, abuse, accidents, or failure to properly maintain the product.
  • External Damage: Damage caused by fire, flooding, severe weather, natural events, or other external circumstances.
  • Unauthorized Modifications: Alterations, repairs, or modifications performed by unauthorized persons.
  • Improper Maintenance: Damage resulting from unsuitable cleaning products, chemicals, or maintenance methods.
  • Normal Product Characteristics: Minor variations in color, finish, texture, or other characteristics that do not affect product performance.

5. How to Make a Warranty Claim

If you believe your Rozan product has a manufacturing or workmanship defect, please contact us as soon as possible.

To help us review your claim, please provide:

  1. Proof of Purchase: Your original invoice, order confirmation, or other valid proof of purchase.
  2. Product Information: Details of the product and the issue you have experienced.
  3. Photos or Videos: Clear images or videos showing the reported issue.
  4. Installation Information: Relevant information regarding the installation, where applicable.

Our team may request additional information or arrange an inspection to determine whether the reported issue is covered under this warranty.

6. Warranty Resolution

If a valid warranty claim is approved, Rozan may, at its discretion, repair the affected product or component, provide a replacement component, or offer another appropriate resolution.

The remedy provided will depend on the nature of the defect, availability of replacement parts, and the applicable warranty terms.

7. Warranty Limitations

  • This warranty applies to the original purchaser and is subject to the applicable warranty terms.
  • Warranty coverage does not extend to damage caused by circumstances specifically excluded under this policy.
  • Warranty claims must be supported by valid proof of purchase.
  • The warranty does not cover installation, removal, reinstallation, labor, or other associated costs unless expressly agreed otherwise.
  • Rozan reserves the right to assess each warranty claim before determining the appropriate resolution.

8. Contact Us

For warranty questions or to submit a warranty claim, please contact:

Rozan 
Email: sales@rozanframes.com
Address: 2108 N St Ste N, Sacramento, CA 95816 US

Our team will review your request and guide you through the next steps.