Frequently Asked Questions

ROZAN supplies aluminum bifold patio doors, sliding patio doors, French doors, bifold windows, and selected other residential window systems online in the United States.

Bifold doors fold their connected panels to create a wide opening. Sliding doors move horizontally along tracks. Your best choice depends on the desired opening, space, and configuration.

Selected models are available in black and white. Availability varies by size, configuration, and inventory.

Not with every product. Check the individual listing to confirm whether a screen is included, optional, or unavailable.

Measure width at the top, middle, and bottom; measure height at the left, center, and right. Use the smallest measurements. See Measure Your Opening.

General ROZAN standard-size guidance is approximately 1/2 inch total clearance in width and 1/2 inch total clearance in height. Confirm exact frame dimensions and installation requirements before ordering.

Choose the opening direction while standing outside the building and facing the door. Some manufacturer drawings use the opposite, interior perspective. Confirm the final configuration before ordering.

Yes. The standard aluminum bifold patio door selection is outswing, with panels folding toward the exterior.

Submit a custom quote request with your dimensions, preferred color, product type, configuration, quantity, and delivery ZIP code.

Custom orders are typically estimated at 8–10 weeks after final specifications and production approval. This is an estimate, not a guaranteed delivery date; manufacturing and freight timelines vary. We will confirm the current estimate for your specific order before you proceed.

Yes. Use our Measure Your Opening tool and guide to help record your dimensions before selecting a product. Always verify final measurements and installation requirements with your installer.

Standard products marked sold out cannot be purchased through normal online checkout until inventory is replenished. Contact us about alternatives.

Shipping varies by product dimensions, weight, and destination. Review the shipping charge at checkout or request a quote.

ROZAN serves customers in the United States. Specific delivery availability and charges depend on the item and destination.

Timing depends on stock, manufacturing, and destination. Custom products may take longer. Confirm your order's delivery estimate before scheduling installation.

Inspect the packaging and product, verify components, photograph visible damage, and contact ROZAN promptly about any issues before installation.

ROZAN primarily supplies doors and windows online. Professional installation is recommended. Contact us to ask whether assistance or referrals are available in your area.

Energy performance varies by frame, glass, and configuration. Consult performance documentation for the exact model.

Do not assume any product has hurricane or impact approval. Confirm the exact model's applicable approvals and local building requirements before ordering.

Compliance depends on the exact product, project, climate zone, and code. Confirm relevant ratings with your installer or building authority.

Read the ROZAN Warranty page for current coverage, exclusions, and claim requirements.

Eligible standard products may be returned subject to the current return policy and conditions, including unused and uninstalled condition. Review the full policy before purchase.

Custom-manufactured items may have different cancellation and return restrictions. Confirm the terms before approving production.

Use our Request a Quote form or contact ROZAN with your measurements, finish, quantity, and delivery ZIP code.